Send a Complaint
Also include pictures of the product that was delivered to firstname.lastname@example.org as a means of evidence.
Return after Authorization
Once your claim is validated, we will provide information on the most suitable means of getting the item from you.
Track Return Status
We will send you a return waybill number, this will enable you to track the status of your return.
Upon our confirmation of the receipt of the item by the Seller, Bmart.ng will assist only by notifying the Seller to resolve the matter as its sole responsibility without any further obligation on Bmart.ng.
The customer can return a wrong, damaged, defective, or missing part / incomplete product. In case of damaged product, the customer should inform the assigned courier company and Bmart Nigeria within 3 days of the delivery and in case of other conditions the return window is open for 7 days after delivery. Our policy does not address customer concerns after 7 days of delivery. We apologize for the inconvenience caused.
The customer needs to contact our support team to report an issue regarding the damaged, defective, or wrong product.
The customer must provide/upload all the required images & videos with a short-detailed description that will help the team investigate the case.
In the event of a return, the refund process will begin only after the product has been received, inspected & examined at our warehouse facility, indicating that it meets the eligibility criteria. Refund approval or rejection depends upon the investigation carried out by the responsible team.
Once we initiate a refund, it will take approximately 7-10 business days for the amount to reflect in the original payment method. However, the same varies according to the bank's settlement standards. In the case of Bcredit the amount will reflect in your Bmart Nigeria account within 24-48 working hours. Please contact our support team for more information.
Custom, duties, taxes, and VAT refund policy in case a wrong, damaged, defective product(s) or product(s) with missing parts:
Kindly note that customs duties, taxes, and VAT will not be refunded except when a wrong, damaged, defective, or missing part / incomplete product is delivered.
Products which are part of any sale/promotional offer cannot be refunded unless they are flawed.